Frequently Asked Questions
Getting Started
+ What is SGLocate?
SGLocate streamlines postal address collection and verification, giving you less worries on errors in address information.
There are two ways to obtain postal address – (1) SGLocate API and (2) SGLocate Dataset.
- SGLocate API is a cloud based web API that allows website, web form, mobile and desktop application developers to effortlessly implement address verification, validation, geocoding and autocomplete for Singapore addresses in the applications with a few lines of codes.
- SGLocate Dataset is a set of postal address in data files that ease postal address maintenance in standardized format, implement address verification, validation, geocoding and autocomplete for Singapore in the applications.
+ Where do you get your data from and is it accurate?
Our postal address comes directly from Singapore Post Limited and it has the most up-to-date postal address.
+ How often is your postal address updated?
Our postal address is updated daily.
+ How do I get started?
To subscribe SGLocate API, you need an account to obtain the API key. Simply sign up
here.
Demo keys are available to test the service for free too. Demo key is tested based on sample set of postal addresses.
When you are ready for actual integration, you can purchase a subscription plan most suitable for you. Simply login and make a purchase!
To subscribe SGLocate Dataset, simply
contact us and we will get in touch with you soonest.
Account Management
+ How do I keep track of my usage?
You can login to your account to view your daily usage at your convenience. An email will be triggered to you when you have utilized 80% of your API calls quota. This allows you to monitor your usage before your API calls reset every month. Kindly note additional charge is applicable for excess usage.
Billing and Pricing
+ How does subscription work?
SGLocate API provides monthly subscription starting from S$30 with 500 API calls a month. Your subscription will auto-renew when we charge to your card successfully monthly. We do this so that the service is always available for you. For example, suppose that you subscribe our monthly subscription on 10th Jan. Your subscription will auto-renew on 9th Feb. This new subscription is valid for one month from the new date.
SGLocate Dataset provides annual subscription from $1,200 per annum, with quarterly or monthly updates available for download. You may choose to renew or cease the subscription after one year.
+ Can I change my subscription plan?
Yes, you can change subscription plan for SGLocate API. The changes will only take effect after the current billing cycle ends.
Unfortunately, you are unable to change your subscription plan for SGLocate Dataset.
+ How do I pay for subscription?
All major debit/credit card issued (Mastercard, Visa, AMEX) are accepted for payment. This allows you to subscribe anytime, anywhere. Login to your account, choose your preferred plan and you will be taken through the checkout process.
To subscribe SGLocate Dataset, simply
contact us and we will get in touch with you soonest.
+ Will my subscription expires?
If you have a valid debit/credit card in your account, there will be no interruption in service and the next subscription will kick in automatically, every month. If the debit/credit card deduction is unsuccessful, a second attempt will be made. If the second attempt failed, the service will be ceased.
SGLocate Dataset expires after one year. You may choose to renew or cease subscription after one year. To renew subscription, simply
contact us and we will get in touch with you soonest.
+ How do I update my credit card details?
You can update your credit cards details under
My Cards.
+ Is my payment secured?
Our payment gateway is handled by Rapyd who is certified PCI DSS compliant.
Technical Questions
+ How do I implement SGLocate API into my website or web/desktop/mobile application?
Implementing SGLocate API is fairly simple and you can have it up and running relatively quickly after signing up, but it will require some development knowledge. You may refer to our
Developer’s Guide and get started!
+ Can SGLocate API be integrated into a CRM, ERP, Excel document, Access database or other custom system?
Yes. SGLocate API can be integrated into any software that has access to the internet and can perform HTTP GET calls and that allows for custom handling of the JSON responses returned from the call. This includes most customisable CRM's, ERP's, the full Microsoft office suite including Excel, Access, Word and many other web and desktop applications.
+ I need help implementing SGLocate API into my website or application, can you do it for me?
We are unable to implement for you. However, you may refer to the
Developer’s Guide for more information or let us know the issue you faced by completing the
Contact Us form and we will get back to you.
+ How can I be notified when there are changes in the API?
You will be notified via email with up to 60 days’ notice period to update your website or web/desktop/mobile application.
+ Do you offer a trial API?
Yes, we do. Demo keys are available to test the service for free too. Demo key is tested based on sample set of postal addresses.
+ Can unused API quota be carried over to the next month?
No, any unused API quota will be forfeited.
+ Do you keep a log of API calls sent?
No, we do not keep any logs for API calls.